Privacy Policy
Last updated: 11 September 2026
This Privacy Policy explains how personal information is collected, used and protected when you visit the Castle View website, make an enquiry or booking, or stay at Castle View.
Castle View is a holiday rental property in Carrick-on-Suir, Co. Tipperary. Our website and online booking system are provided through Lodgify.
1. Who is responsible for your personal data?
For the purposes of the General Data Protection Regulation (GDPR), the data controller is:
Seamus McGlade
Trading as Castle View
Carrick-on-Suir
Co. Tipperary
Ireland
Email: [email protected]
The data controller is responsible for deciding how and why your personal information is processed.
Lodgify provides our website and booking-management platform and processes certain personal data on our behalf.
2. Information we may collect
When you use our website, contact us or make a booking, we may collect information including:
- your name
- email address
- telephone number
- postal address, where required
- booking dates and accommodation details
- number of guests
- messages, enquiries or special requests you send to us
- payment and transaction information
- information required to administer your booking and stay
- communications between you and Castle View
- technical information associated with your use of the website, including IP address, browser information and cookie preferences
Where you make a booking through a third-party booking platform, such as Airbnb, we may also receive information that you have provided to that platform where it is necessary for us to manage your reservation and stay.
We do not normally receive or store your complete payment-card details ourselves. Payments made online are processed through the payment services connected to our Lodgify booking system.
3. Why we use your information
We may process your personal information in order to:
- respond to enquiries
- provide availability and pricing information
- process and confirm reservations
- manage payments, deposits and refunds
- communicate with you before, during and after your stay
- provide the accommodation and services you have booked
- deal with changes, cancellations or requests relating to your booking
- maintain appropriate booking, financial and accounting records
- comply with legal, tax, regulatory or insurance requirements
- maintain the security and proper operation of our website and booking system
- resolve complaints or disputes
- improve our accommodation and guest experience
We will not use your booking details to send you marketing communications unless we have an appropriate lawful basis to do so, including consent where required.
4. Our legal basis for processing your information
Under GDPR, we must have a lawful reason for processing your personal data.
Depending on the circumstances, we may process your information because:
It is necessary to enter into or perform a contract with you
For example, to deal with a booking enquiry, accept a reservation, process payment and provide your accommodation.
We have a legal obligation
For example, where information must be retained for tax, accounting, regulatory or other legal purposes.
It is in our legitimate interests
For example, to respond to enquiries, maintain security, administer our business, prevent fraud, resolve disputes and improve our services, provided those interests do not override your rights and freedoms.
You have given your consent
Where consent is required, for example for certain non-essential cookies or optional marketing communications.
Where processing is based on consent, you can withdraw that consent at any time.
5. Booking and payment services
Our website, booking engine and reservation-management system are provided through Lodgify.
When you submit an enquiry or make a booking through our website, Lodgify may process your information on our behalf in order to provide the booking service.
Online payments are processed through the payment provider connected to our Lodgify account. Information required to complete and secure your payment may therefore be shared with that payment provider.
Payment providers process information in accordance with their own privacy policies and applicable data-protection requirements.
6. Bookings made through other platforms
Castle View may also be listed on third-party accommodation platforms such as Airbnb.
If you make a reservation through one of these services, that platform will collect and process your information under its own privacy policy. It may then provide us with the information necessary to administer your reservation, communicate with you and provide your stay.
This Privacy Policy applies to our processing of the information we receive.
7. Who we may share your information with
We do not sell your personal information.
We may share personal information where reasonably necessary with:
- Lodgify, as our website and booking-platform provider
- our payment-processing provider
- third-party booking platforms through which you make a reservation
- professional advisers such as accountants, legal advisers or insurers where required
- IT, website or technical service providers where necessary to support our systems
- public authorities or regulatory bodies where disclosure is required by law
We only share the information necessary for the relevant purpose.
8. International transfers
Some of the technology providers or booking services we use may process or store information outside Ireland or the European Economic Area.
Where personal data is transferred internationally, appropriate safeguards must be used in accordance with applicable data-protection law.
Lodgify may process or store customer service data outside the EEA as part of providing its services, subject to its contractual data-protection arrangements.
9. How long we keep your information
We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected.
Booking, payment and transaction records may be retained for the period required to meet applicable accounting, tax and legal obligations.
Enquiries and other correspondence may be retained for as long as necessary to deal with the enquiry, manage the guest relationship or protect our legitimate legal interests.
When personal information is no longer required, it will be deleted, anonymised or securely disposed of where reasonably practicable.
10. Cookies and website information
Our website uses cookies and similar technologies.
Some cookies are necessary for the website and booking system to operate, while others may require your consent.
Further information about the cookies used on the website and how to manage your preferences is available in our Cookie Policy.
11. Keeping your information secure
We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Our booking and website systems are provided by specialist third-party service providers, including Lodgify, which maintain their own technical and organisational security measures.
Although reasonable safeguards are used, no internet-based system can be guaranteed to be completely secure.
12. Your data-protection rights
Under GDPR, depending on the circumstances, you may have the right to:
- obtain information about how your personal data is being used
- request access to personal data we hold about you
- ask us to correct inaccurate or incomplete information
- request deletion of your personal information
- request that the use of your information be restricted
- object to certain types of processing
- receive certain personal data in a portable format
- withdraw consent where processing is based on your consent
These rights are subject to certain legal conditions and exceptions.
To exercise any of these rights, please contact:
[SEAMUS'S FULL NAME OR BUSINESS NAME]
Trading as Castle View
Email: [INSERT EMAIL ADDRESS]
We may need to verify your identity before responding to a request.
13. Complaints
If you have concerns about how your personal information has been handled, please contact us first so that we have an opportunity to address them.
You also have the right to make a complaint to the Irish Data Protection Commission:
Data Protection Commission
6 Pembroke Row
Dublin 2
D02 X963
Ireland
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, booking arrangements, service providers or legal requirements.
The date at the top of this page indicates when the policy was most recently updated.